Open to opportunities

Sandy Vargas

@sandyvargas

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Business administration professional specializing in customer service and sales development.

Dominican Republic

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What I'm looking for

I seek roles where I can lead customer-facing and sales development efforts, train teams, improve quality, and grow into greater operational responsibility within a collaborative, results-driven company.

I am a business administration professional with progressive experience in customer service, quality analysis, sales development, recruiting, and training. I have managed top-of-funnel sales activities, created training manuals, and led onboarding for new hires while optimizing outreach campaigns.

My background includes roles as a Quality Analyst and Customer Service Agent where I improved customer satisfaction, monitored quality metrics, and resolved escalations efficiently. I consistently collaborate with cross-functional teams to implement solutions and meet deadlines.

I bring strong communication, leadership, and organizational skills, with hands-on experience using HubSpot, Salesforce, Apollo.io and project management tools. I am determined, ambitious, and focused on building a career that challenges me and delivers measurable results.

Experience

Work history, roles, and key accomplishments

Fleet Contractor

Go-HQ

Jan 2024 - Jan 2025 (1 year)

Managed multiple projects concurrently while meeting deadlines and coordinating cross-functional teams to ensure seamless remote project execution and data entry into company systems.

Project Management Remote Collaboration Data Entry Database Management Time Management

Sales Development Representative

GreenRevenue

Jan 2022 - Jan 2024 (2 years)

Managed top-of-funnel sales activities, recruited and trained new hires with in-depth manuals, and optimized email campaigns via A/B testing to improve open and conversion rates.

Sales Development Recruitment Training Appointment Setting Bookkeeping Lead Generation Onboarding

Quality Analyst

Broadway Support Services

Jan 2019 - Jan 2021 (2 years)

Monitored agent calls and quality metrics, identified consistency issues, collaborated on corrective solutions, and analyzed performance data to improve customer satisfaction and operational quality.

Quality Assurance Performance Analysis Root Cause Analysis Cross Functional Collaboration Customer Satisfaction Reporting

Customer Service Agent

Advensus

Jan 2017 - Jan 2018 (1 year)

Managed caregiver confirmations, handled escalations and patient issues, and maintained detailed records while coordinating with management to ensure timely resolution and high attention to detail.

Customer Service Escalation Management Record keeping Problem Solving Patient Coordination Multitasking Attention To Detail

Customer Service Representative

Teleperformance

Jan 2016 - Jan 2017 (1 year)

Handled customer inquiries, complaints, orders and transactions, maintained accurate records, and resolved escalated calls to improve satisfaction and retention.

Customer Support Order Processing Record Maintenance Escalation Management Communication

Guest Service Agent

Hilton Hotel

Jan 2014 - Jan 2016 (2 years)

Assisted guests with reservations and billing, managed check-ins/outs and cash transactions, communicated room issues to operations, and consistently delivered service that improved guest satisfaction.

Guest Service Reserving Cash Handling Customer Relations