Open to opportunities

Carol Tanner

@caroltanner

Message

Experienced UX designer and AI consultant driving product clarity and conversion-focused design.

United States

Message

What I'm looking for

I seek roles where I can lead UX and AI initiatives, modernize legacy platforms, mentor teams, and deliver measurable product and business impact.

I am a UX designer and AI consultant with 25+ years of experience leading digital design for enterprise, e-commerce, and AI-driven systems. I specialize in simplifying complex user experiences and modernizing legacy interfaces to improve usability and business outcomes.

As a principal consultant, I teach high-level AI capabilities, audit employee workflows, and convert task-heavy processes into simple automations across email, documents, spreadsheets, CRMs, and internal apps. I also design and build Shopify sites for entrepreneurs and small businesses when e-commerce is in scope.

In senior roles at Tata Consultancy Services and Microsoft, I directed AI-driven UX initiatives, managed global design teams, and led multi-million-dollar platform wins and large-scale localization efforts. My work spans AI research tools, e-commerce modernization, and enterprise platform delivery.

I am known as a supportive collaborator who bridges creative, technical, and executive teams, delivering measurable results through design systems, legacy platform simplification, and AI-enhanced productivity workflows.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant

Current

AI Works, LLC

Jan 2024 - Present (1 year 9 months)

Consult with business owners and teams to teach AI capabilities, audit employee workflows, and convert task-heavy inputs into automations across email, docs, spreadsheets, CRMs, and internal apps; design and build Shopify sites when e-commerce is in scope.

AI Tools Workflow Automation Shopify UX Strategy CRM

Senior UX Director

Tata Consultancy Services

Jan 2014 - Jan 2025 (11 years)

Directed AI-driven UX initiatives and enterprise modernization for clients including State Farm, HP, and Walgreens, simplifying complex workflows and delivering multimillion-dollar platform wins and a $26M RFP success.

Modernization Design Systems Client Engagement UX Research

Senior UX Designer

Allovus Design, Inc.

Jan 2010 - Dec 2011 (1 year 11 months)

Supported MSN and Lync/Skype UX initiatives and partnered with clients including Ernst & Young, Amazon, and Metavante on digital design and usability projects to improve product usability.

UX Design Project Management Usability Testing Interaction Design Wireframing Prototyping

UX Director / Group Manager

Microsoft Corporation

Jan 1996 - Dec 2009 (13 years 11 months)

Led UX design for Xbox, MSN, Windows, and Exchange, managed global design teams, directed localization for Windows Vista across 32 languages, and advanced early Microsoft design systems adoption.