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Sandy Kodituwakku

@sandykodituwakku

Assistant Customer Care Manager at CENTRALPARKPUPPIES coordinating customer operations, breeder records, and puppy deliveries.

Sri Lanka

Message

At CENTRALPARKPUPPIES, I manage customer experience operations, from communications and follow-ups to delivery coordination and review management. I also coordinate breeder and transport information to support accurate listings and successful puppy deliveries.

I process payouts, reimbursements, refunds, and transport payments using Stripe, Google Drive, and Google Sheets. I also recruit and onboard breeders and support daily operations through tracking reports and team workflow improvements.

Earlier, I managed front-office operations at SLPNPRINTERS and SUCCESSJOBMASTERZPVT.LTD, including customer service and immigration document support. I also taught English at OURLADY’SSCHOOL and served as a Grade 2 class teacher at BUTTERFLIES&FRIENDSPRIMARYSCHOOL.

Experience

Work history, roles, and key accomplishments

Current

Assistant Customer Care Manager

Current

Central Park Puppies

Jun 2024 - Present (2 years 4 months)

Manage end-to-end customer experience operations including communications, post-purchase follow-ups, and delivery coordination. Coordinate with breeders and transport partners, process financial transactions, and support daily business operations.

Customer Service Operations Management Stripe Google Drive Google Sheets Team Coordination Quality Assurance

Front Office Administrative Manager

SLPN Printers

Jan 2024 - Jun 2024 (5 months)

Managed front-desk operations and customer service for printing orders, ensuring smooth interactions between administration, employees, customers, and outside services.

Customer Service Front Desk Operations Communication Skills Administrative Support

Front Office Manager / Immigration Consultant / IELTS Guider

Success Job Masterz Pvt Ltd

Jan 2023 - Dec 2023 (11 months)

Provided high-level customer service and managed front office operations. Advised customers on immigration pathways, prepared them for IELTS, handled visa documents, and trained front office staff.

Customer Service Immigration Consulting IELTS Preparation Document Handling Corporate Trainer Communication Skills

English Teacher / PT Teacher

Our Lady's School

Jul 2019 - Dec 2022 (3 years 5 months)

Taught English to students from grade 1 to 5, developed lesson plans, and implemented a physical education program. Conducted sports events and monitored student progress.

Teaching Lesson Planning Physical Education Student Assessment Communication Skills

Grade 2 Class Teacher (English Medium)

Butterflies & Friends Primary School

Jan 2018 - Jun 2019 (1 year 5 months)

Conducted a classroom of 30 students, improving their knowledge across 6 subjects. Created lesson plans using Cambridge and Oxford curriculum, and collaborated with parents and staff.

Teaching Classroom Management Curriculum Development Parent Communication Student Assessment