At BOK International, I directed delivery of online banking channels, customer-facing digital applications, and core banking integrations. I partnered with senior banking executives on discovery workshops and long-term program roadmaps.
I managed cross-functional delivery teams and trained team members in Scrum. I also created reporting tools to track program budgets, resource utilization, and deliverables, and maintained 99.9%+ platform availability across releases.
At DAL Group, I directed enterprise software implementations, customer portals, and ERP integrations across corporate divisions. I applied Lean Six Sigma DMAIC to improve change control and release management workflows, training 500+ users and reducing post-deployment support incidents by 35%.
