Kanza Adnan

Lead documentation of branch processes and conduct process analysis using lean principles to enhance operational efficiency. Develop data visualization strategies to improve decision-making and stakeholder communications.

Managed over 15 implementation projects generating significant annual recurring revenue while maintaining SLA compliance. Developed stakeholder management strategies and led agile ceremonies to optimize project delivery.

Coordinated audit evidence collection and developed project documentation for compliance initiatives. Managed departmental resource planning and provided strategic updates to senior management.

Led technology transformation initiatives and managed cross-functional teams to achieve high customer satisfaction rates. Collaborated with legal teams for compliance and presented project status to senior management.

Oversaw chatbot deployment and digital banking initiatives, enhancing customer service and reducing operational costs. Managed document digitization projects and led internal communications campaigns.

Assisted project managers with onboarding procedures and resource allocation plans. Supported day-to-day project tasks and trained contractual resources on company policies.

Produced content for marketing materials and assisted in planning training events. Engaged trainers for client training sessions and oversaw event execution.

Completed a Master of Business Administration with a focus on Supply Chain Management, equipping me with advanced skills in managing supply chains and understanding market dynamics.

Earned a Bachelor of Business Administration with a specialization in Marketing, providing a solid foundation in business principles and marketing strategies.