Open to opportunities

Sandhya Madhavi

@sandhyamadhavi

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Enthusiastic Help Desk professional with strong technical knowledge and time management skills.

India

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What I'm looking for

Seeking a challenging role in an IT department where I can utilize my technical knowledge and skills to provide exceptional customer service and support.

I am a dedicated and results-driven Help Desk professional with 4 years of experience in providing technical support to clients. I possess strong technical knowledge and excellent time management skills, which enable me to handle complex technical issues efficiently.

I have a proven track record of working in high-volume, 24x7 technical call centers, and have consistently received high ratings for my communication skills, problem-solving abilities, and customer service.

I am skilled in building rapport with diverse individuals, and have a strong ability to troubleshoot and resolve client issues quickly and effectively.

Experience

Work history, roles, and key accomplishments

Current

XIN-III-ANALYST

Current

Deloitte Support Services

Jan 2022 - Present (3 years 4 months)

Provided technical support to clients, diagnosed and resolved software, hardware, and connectivity issues, and partnered with Tier II and Tier III help desk peers to resolve complex problems.

ITIL Genesys MS Office Chrome Firefox IIS Routers FTP Windows Unix Citrix

Trainee Analyst

HCL Technologies

Oct 2019 - Jan 2022 (2 years 3 months)

Handled end-users’ issues, solved with basic troubleshooting, and routed to supportive groups for further assistance.

SLA Troubleshooting

Education

Degrees, certifications, and relevant coursework

Sai Ganapathi Engineering College

Bachelor of Technology, Civil Engineering

2015 - 2019

Grade: 77.69%

Completed a Bachelor of Technology in Civil Engineering with a focus on technical skills and engineering principles. Achieved a high percentage and developed a strong foundation in civil engineering concepts.

Government Polytechnic for Women

Diploma, Civil Engineering

2014 - 2016

Grade: 77.53%

Pursued a Diploma in Civil Engineering, gaining practical knowledge and skills in the field. Focused on construction techniques, materials, and project management.

Bharathi English Medium School

Secondary School Certificate, General Education

2008 - 2013

Grade: 9.5

Completed Secondary School Certificate (SSC) with a strong academic performance. Developed foundational skills in various subjects, preparing for higher education.