Open to opportunities

Sandeep Gautam

@sandeepgautam

Message

I manage Windows, Active Directory, Microsoft 365, and enterprise IT support environments.

India

Message

What I'm looking for

I'm looking to continue managing enterprise Windows, Active Directory, Microsoft 365, networking, and end-user support environments where I can deliver reliable, high-priority support and maintain SLA compliance.

At NTT Data supporting the National Skill Development Corporation, I administer Windows Server, Active Directory, Microsoft 365, Exchange Online, DNS/DHCP, Hyper-V, NAS storage, and endpoint backup. I provide high-priority IT support for executive leadership, boardroom AV, and national and international Teams, Zoom, and Webex meetings.

Across banking and enterprise support roles at Adroit Corporation, Vserv Infosystems, and eDataIndia, I've supported application servers, Finacle, SQL backup and restore, Windows systems, networking, printers, remote users, and IT asset lifecycles. I bring 5+ years of experience resolving infrastructure issues while maintaining SLA compliance and reliable end-user support.

Experience

Work history, roles, and key accomplishments

Current

MS Engineer – System (L1)

Current

NTT Data

May 2023 - Present (3 years 3 months)

Administered Windows Server and Active Directory environments, managed Microsoft 365 and Exchange Online, and provided L1/L2 support for end users and executive leadership.

Windows Server Active Directory Group Policy Hyper V NAS Microsoft 365 Exchange Online DNS DHCP Bitlocker Druva ServiceNow Sapphire TeamViewer Teams Zoom Webex

Application Support Engineer

Adroit Corporation Pvt. Ltd

Sep 2022 - May 2023 (8 months)

Delivered application support for Punjab & Sindh Bank systems, including SQL installation, backup, and restore, and resolved network configuration issues.

SQL Application Support Troubleshooting System Monitoring