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Rimjhim Kaurav

@rimjhimkaurav

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Senior Salesforce Developer with expertise in Salesforce solutions and integration.

India

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What I'm looking for

Seeking a challenging role that leverages my Salesforce expertise to drive innovation and enhance customer satisfaction.

I am a dedicated Senior Salesforce Developer with a strong background in delivering tailored Salesforce solutions that drive business success. My expertise includes implementing Salesforce REST API integrations, designing AWS Lambda functions, and developing Lightning Web Components to enhance customer experiences.

In my current role at Persistent Systems, I have led projects that significantly improved operational efficiency and customer satisfaction. My work on Service Cloud Voice integration and Salesforce Omnichannel solutions has reduced manual workloads and increased customer satisfaction by notable percentages.

I hold multiple Salesforce certifications, including Platform Developer, JavaScript Developer, Platform App Builder, and Administrator, which underscores my technical proficiency. My educational background in Software Engineering has provided a solid foundation for my career in technology.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Persistent Systems

Jun 2023 - Present (1 year 11 months)

Led the development of Service Cloud Voice integrated with Amazon Connect, benefiting over 1M users and reducing company costs by 30%. Designed AWS Lambda functions interfacing with Salesforce REST API for improved data synchronization and reporting efficiency. Implemented Salesforce Omnichannel solutions, achieving a 65% reduction in call center workload and a 40% increase in customer satisfactio

Salesforce AWS Lambda Salesforce API Synchronization Customer Satisfaction

Software Engineer

Persistent Systems

Jun 2021 - May 2023 (1 year 11 months)

Delivered tailored Salesforce solutions, resulting in a 30% surge in positive client feedback. Developed Apex triggers and classes, enhancing the Salesforce platform's robustness and reducing production bugs by 30%. Implemented Salesforce automations and enhanced Lightning Web Components, significantly improving customer experience and site performance.