Open to opportunities

sanad ch

@sanadch

Trilingual Customer Experience and Operations professional specializing in CRM-based multichannel support and end-to-end talent acquisition.

Hungary

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What I'm looking for

I’m targeting Customer Success, CX Operations, or Talent Acquisition roles in Budapest or remote, where I can deliver multilingual, CRM-driven service excellence and build strong client and candidate pipelines.

I’m a trilingual Customer Experience & Operations professional (Arabic / French / English) with 4+ years across multichannel support operations, talent acquisition, and remote client consulting across MENA and EU markets. I bring multilingual empathy, structured problem-solving, and CRM-based case management to every engagement.

In customer-facing roles, I’ve handled high-volume interactions across phone, chat, and email—resolving the majority of cases at first contact. I diagnose issues using structured troubleshooting protocols, log all activity in CRM systems, and protect service quality under pressure.

My talent acquisition experience is end-to-end: sourcing, screening, and placement. I successfully placed 70+ qualified STEM student freelancers in under 6 months through multi-channel strategies including LinkedIn and direct outreach, maintaining structured pipelines and strong candidate relationships.

Currently completing an MA in American Studies at the University of Pécs, I’m actively targeting Customer Success, CX Operations, or Talent Acquisition roles in Budapest or remote. I aim to join teams that value clear communication, data-backed case discipline, and cross-cultural service delivery.

Experience

Work history, roles, and key accomplishments

Online Consultant

Mediumchat

May 2024 - Dec 2025 (1 year 7 months)

Delivered real-time multilingual consultations to international clients, building trust and maintaining strong client loyalty through empathetic listening and clear guidance. Managed concurrent remote sessions with reliable async and digital-first communication across time zones.

Multilingual Communication Arabic French English Remote Consulting Cross Cultural Communication

Customer Care Specialist

Vista-Tunis

May 2023 - Apr 2024 (11 months)

Handled 50–100 customer interactions per day across phone, chat, and email in Arabic, French, and English, resolving most cases at first contact. Used CRM tools to diagnose and resolve issues and logged all interactions and outcomes in the internal system.

Multichannel Support Phone Chat Email Customer Support Arabic French English Data Entry Case Documentation

Customer Service Agent

LycMobile

Jun 2022 - Apr 2023 (10 months)

Provided French-speaking customer support for telecom products, including SIM activation, plan selection, and network troubleshooting. Recorded interactions in the internal CRM and translated complex mobile offers into clear explanations to support upsell and retention.

Telecommunications Customer Service SIM Activation Plan Selection Network Troubleshooting Offer Translation

Talent Acquisition Recruiter

Quarerro Robotics

Nov 2021 - Apr 2022 (5 months)

Sourced, screened, and placed 70+ qualified STEM student freelancers in under 6 months, contributing to platform growth. Conducted multi-channel sourcing via LinkedIn, Tunisian employment agencies, and direct outreach, maintaining structured candidate pipelines through assessments and engagement.