At NVO Consolidation, I oversaw inbound sea freight LCL operations from China, Taiwan, Singapore, India and Turkey, from booking movements to arranging container unpacking and onward transport in the UK.
As a senior member of the office, I managed import operators, hired and trained new staff, and acted as an escalation point for customer queries and complaints. I also assisted in obtaining new business and served as the first operational contact for new customers.
Previously, I managed the sea import desk at Cargo Overseas Ltd, overseeing a team of five and working to maintain the department’s profitability and customer service. I began my career there as an Air Import Operator, handling shipment imports, customer enquiries, customs entries, quotations and invoicing.
