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Samvigya Trivedi

@samvigyatrivedi

I'm a Customer Success Manager with a background that's a little different from most. I come from the world of consumer insights & Social Intelligence

India

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What I'm looking for

I want to lead customer success outcomes—retention, adoption, and ARR growth—by using analytics to guide executive-ready decisions. I enjoy cross-functional ownership of onboarding, measurement, and continuous improvement that turns data into impact.

I’m an analytics-driven Customer Success Manager with 3+ years delivering actionable insights and managing enterprise client relationships across international markets. I translate complex data into executive-ready decisions, driving measurable business outcomes through platform adoption and retention-focused strategy.

In my current role, I manage a $794K ARR portfolio across FMCG, CPG, and Fragrance accounts spanning APAC, NA, and SEA. I own end-to-end client relationships and track account-level KPIs via Mixpanel to surface adoption gaps and retention risks—while leading onboarding and activation for 4+ enterprise accounts and improving adoption by 20%+ through targeted enablement.

Previously, as a Senior Data Analyst for Consumer Insights & Social Intelligence, I delivered 50+ comprehensive analytics reports across 3+ international markets and built an automated social media monitoring and sentiment analysis platform with Python, NLTK, TextBlob, and Streamlit. I also built Power BI and Excel dashboards across Marketing, Finance, and Sales, optimizing operations by 20% and saving 5–6 hours weekly through improved reporting processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Convosight

Apr 2026 - Present (2 months)

Manage a $794K ARR portfolio across enterprise FMCG, CPG, and Fragrance accounts spanning APAC, NA, and SEA, using Mixpanel to identify adoption gaps, retention risks, and revenue expansion opportunities. Improved platform adoption by 20%+ by running weekly usage reviews and targeted enablement for power users and low-engagement segments.

Customer Success Account Health Monitoring Client Onboarding Mixpanel Stakeholder Management Executive Reporting A B Testing Retention

Senior Data Analyst

Convosight

Dec 2024 - Mar 2026 (1 year 3 months)

Delivered 50+ executive-ready analytics reports for enterprise clients across 3+ international markets, improving decision-making speed by 25%. Built an automated social media monitoring and sentiment analysis platform (Python, NLTK, TextBlob, Streamlit) that cut report turnaround by 3 hours per cycle and reduced manual effort by 40%.

Python Sentiment Analysis NLTK Streamlit Social Media Analytics Monitoring A B Testing

Data Analyst

Sundaram-Clayton Limited

Jul 2023 - Oct 2024 (1 year 3 months)

Built and maintained 10+ Power BI and Excel dashboards across Marketing, Finance, and Sales, optimizing business operations by 20% while ensuring data quality per SLAs. Coordinated across 5+ divisions to resolve data discrepancies and implemented reporting process improvements that saved 5–6 hours weekly.

Power BI Data Quality KPI Reporting Stakeholder Management Data Reconciliation Project Management Business Analytics

Education

Degrees, certifications, and relevant coursework

BML Munjal University

Master of Business Administration (Business Analytics), Business Analytics

2021 - 2023

Grade: 7.7

Activities and societies: General Secretary - Placement Committee Data Mining Head - Placement Committee Tech & Innovation Head - Insights Club, BMU Student Ambassador Class Representative

Completed an MBA (Business Analytics) at BML Munjal University from 2021 to 2023.