At Pallet (Twinleaves Retail Ecommerce), I own the product charter for a B2B SaaS suite that includes Pallet Books, Pallet Pay, Tax Master and HRMS. I’ve partnered with tech, finance and operations to ship PRD-level specs for more than 10 submodules from scratch.
I defined Pallet Pay end to end for Indian merchant operators, covering transactions, settlement batches, bulk vendor payouts, reconciliation and payment provider setup. I designed reconciliation across marketplace and bank or EDC gateway files, with matching that surfaces short settlements, excess commission and unauthorised charges as exceptions.
I also designed Cashfree bulk payouts with maker-checker approvals, user-level amount thresholds, OTP authorisation and batch reporting. At Pallet, I built India-specific GST compliance covering GSTR 1, GSTR 2B and GSTR 9 reconciliation, automated ITC calculation and multi-state tax handling.
At Zenyze Labs, I led product strategy and delivery for five international B2B web and mobile projects, from discovery to launch. I cofounded the product studio, built and managed a cross-functional team, and introduced documentation and sprint processes to reduce client miscommunication and feature rework.
