Samuel Idonije
@samuelidonije
Customer care representative handling IT and telecommunications service feedback with accurate data capture and clear communication.
NigeriaWhat I'm looking for
I’ve gathered customer information and service feedback at Equinox, an IT & Telecommunications company, handling inquiries with clear explanations and responsible, confidential data handling. I reported customer concerns to supervisors to support service improvement while representing the company professionally during field engagements.
I’m comfortable working remotely via phone, email, and chat, using tools like Zoom and messaging platforms, and keeping records in Microsoft Excel and Google Sheets. I focus on accurate documentation, active listening, and problem resolution while managing multiple customer requests under pressure.
Experience
Work history, roles, and key accomplishments
Canvasser (Intern)
Equinox
Interacted directly with customers to collect accurate information and service feedback. Responded to customer inquiries and provided clear explanations of services.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor's Degree, Accounting
Pursuing a Bachelor's Degree in Accounting with relevant coursework in Auditing & Forensic Accounting and Quantitative Methods.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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