Samuel Doodu-Mante

I am a tech-savvy and customer-oriented professional with a strong background in digital banking support, customer onboarding, and account management. My experience has equipped me with the skills to facilitate seamless customer journeys and collaborate effectively with cross-functional teams. I have a proven track record of implementing digital banking tools, resolving client concerns, and maintaining high levels of client satisfaction in fast-paced environments.

In my recent role at GCB Bank PLC, I successfully onboarded clients to digital platforms, providing them with the necessary training and support to ensure their success. I acted as a client advocate, escalating feedback to the appropriate internal departments to enhance service delivery. My ability to process high-volume transactions and engage in continuous customer communication has significantly improved retention and service satisfaction.

I am eager to leverage my foundation in customer success to grow within a dynamic fintech company. I am committed to delivering exceptional service and fostering positive relationships with clients, ensuring their needs are met and exceeded.