Samuel Bruno

At MSC Cruises, I advise international guests and sell onboard packages, shore excursions, and services from initial approach through post-sale follow-up. I pair consultative selling with guest-focused issue resolution while working toward seasonal targets in multicultural onboard operations.

I've also supported international users at Voice Team by diagnosing connectivity and service issues, documenting cases through closure, and serving as a back-up team lead. Earlier at American Airlines, I assisted passengers with check-in, boarding, flight disruptions, and baggage claims; I completed Data Networks coursework and have training in SQL Server and database fundamentals.