Samuel Asare
@samuelasare
Customer advisor with extensive experience in client support.
What I'm looking for
My name is Samuel Asare, and I have a strong background in customer service, having spent the last two years honing my skills in Portugal. Now back in Germany, I am eager to leverage my experience and contribute to your team. My role as a Customer Advisor for Google Ads allowed me to assist clients through both inbound and outbound services, enhancing my communication skills and service orientation.
Following my time at Google, I worked with Warner Bros. Discovery+, where I supported customers with their inquiries about the platform. Additionally, I gained initial experience in social media moderation at Eurosport. I pride myself on my ability to connect with diverse customer groups, demonstrating patience, empathy, and intercultural competence. My strong PC skills and proficiency in MS Office applications enable me to efficiently manage customer requests and documentation.
I am a reliable team player who quickly adapts to new products and services. My goal is to provide competent support to your customers and contribute to their satisfaction. I look forward to the opportunity to discuss my motivation and skills in a personal interview.
Experience
Work history, roles, and key accomplishments
Social Media Moderator
Eurosport
Jul 2022 - Nov 2022 (4 months)
I gained initial experience in social media moderation at Eurosport, where I engaged with the audience and managed customer interactions on social platforms.
Customer Support Agent
Warner Bros. Discovery+
Sep 2021 - Jul 2022 (10 months)
At Warner Bros. Discovery+, I supported customers with inquiries regarding the platform, ensuring a high level of service and satisfaction. My role required effective communication and problem-solving skills.
Customer Advisor
Google Ads
Jan 2021 - Sep 2021 (8 months)
As a Customer Advisor for Google Ads, I provided inbound and outbound service to customers, assisting them with their inquiries both over the phone and in writing. My role involved addressing customer needs and finding suitable solutions.
Education
Degrees, certifications, and relevant coursework
Samuel hasn't added their education
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