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Samuel Asare

@samuelasare

Customer advisor with extensive experience in client support.

Germany

What I'm looking for

I seek a role where I can utilize my customer service skills and contribute to team success.

My name is Samuel Asare, and I have a strong background in customer service, having spent the last two years honing my skills in Portugal. Now back in Germany, I am eager to leverage my experience and contribute to your team. My role as a Customer Advisor for Google Ads allowed me to assist clients through both inbound and outbound services, enhancing my communication skills and service orientation.

Following my time at Google, I worked with Warner Bros. Discovery+, where I supported customers with their inquiries about the platform. Additionally, I gained initial experience in social media moderation at Eurosport. I pride myself on my ability to connect with diverse customer groups, demonstrating patience, empathy, and intercultural competence. My strong PC skills and proficiency in MS Office applications enable me to efficiently manage customer requests and documentation.

I am a reliable team player who quickly adapts to new products and services. My goal is to provide competent support to your customers and contribute to their satisfaction. I look forward to the opportunity to discuss my motivation and skills in a personal interview.

Experience

Work history, roles, and key accomplishments

WD

Customer Support Agent

Warner Bros. Discovery+

Sep 2021 - Jul 2022 (10 months)

At Warner Bros. Discovery+, I supported customers with inquiries regarding the platform, ensuring a high level of service and satisfaction. My role required effective communication and problem-solving skills.

GA

Customer Advisor

Google Ads

Jan 2021 - Sep 2021 (8 months)

As a Customer Advisor for Google Ads, I provided inbound and outbound service to customers, assisting them with their inquiries both over the phone and in writing. My role involved addressing customer needs and finding suitable solutions.

Education

Degrees, certifications, and relevant coursework

Samuel hasn't added their education

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Tech stack

Software and tools used professionally

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Samuel Asare - Social Media Moderator - Eurosport | Himalayas