Looking for a job

samson ejiro

@samsonejiro

Customer Service Executive at Real House Communication Limited, helping reduce advertiser complaints by 30% through magazine delivery follow-up.

Nigeria

Message

At Real House Communication Limited, I handle advertiser calls and email enquiries, coordinate advert placements, and make telemarketing calls to real estate developers and agents. My follow-up on complimentary magazine deliveries contributed to a 30% reduction in related advertiser complaints.

At Divine Dental Home (DDH), I handled call center and front-desk enquiries, appointment scheduling, and patient follow-ups. I also supported HMO verification and coverage enquiries.

At Consol Limited, I handled electricity-related enquiries and complaints for the EKEDP DisCo Team, documenting issues in the WFM CRM and preparing Excel reports.

At Momieandmoi Online Store, I supported customers by phone, email, and social media with orders, payments, delivery concerns, returns, and refunds.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Real House Communication Limited

Dec 2023 - Present (2 years 10 months)

Handles inbound calls and email enquiries from advertisers, resolving advert placement and client service requests. Makes up to 50 outbound telemarketing calls daily and coordinates advert placement and follow-ups, contributing to a 30% reduction in advertiser complaints.

Inbound Calls Outbound Calls Telemarketing Customer Relationship Management CRM Complaint Resolution Data Sourcing Follow up

Call Center Agent / Front Desk Officer

Divine Dental Home

Oct 2021 - Feb 2023 (1 year 4 months)

Handled inbound calls and front-desk enquiries, providing information on appointments, services, and payments. Made up to 80 outbound calls daily for appointment renewals and follow-ups, and supported HMO verification and coverage enquiries.

Inbound Calls Outbound Calls Frontdesk Appointment Scheduling Patient Registration Excel Data Integrity Checks Cash Handling CRM

Customer Service Representative

Consol Limited

Mar 2021 - Sep 2021 (6 months)

Handled up to 60 inbound calls daily for electricity-related enquiries and complaints. Logged issues in the WFM CRM and prepared Excel reports to support team monitoring and performance tracking.

Inbound Calls Complaint Resolution CRM WFM Excel Documentation Customer Support

Customer Service Representative

Momieandmoi Online Store

Jan 2020 - Jan 2021 (1 year)

Handled customer enquiries across phone, email, and social media, resolving product, order, payment, and delivery concerns. Tracked orders, resolved discrepancies, and maintained follow-up to support repeat business.

Customer Support Email Support Social Media Order Tracking Returns Refunds Stock Monitoring Follow up