Samrawit Tekele

I am a results-driven Senior IT Specialist with over 10 years of experience in IT Operations and Telecom System Domains. My career has been marked by a proven success in managing 24/7 NOC environments, ensuring minimal downtime, and enhancing system performance through effective incident resolution and operational reporting. I thrive in high-pressure situations, leading cross-functional teams to implement technical solutions that align with business goals and enhance customer experience.

Throughout my career, I have developed a strong proficiency in various programming and scripting languages, including C#, Python, and Shell. My expertise extends to cloud technologies and automation, utilizing tools like Kubernetes, Docker, and Oracle Cloud Infrastructure to drive operational efficiency. I have a solid background in database management with MySQL, Oracle, and PostgreSQL, and I am adept at creating monitoring dashboards and optimization strategies that improve system performance.

As a Senior Specialist at Safaricom Telecommunications, I oversee IT network operations, lead incident investigations, and collaborate with development and security teams to ensure seamless service delivery. My commitment to continuous improvement and stakeholder engagement has been pivotal in minimizing service disruptions and achieving operational excellence.