Open to opportunities

Mayumi Dunn

@mayumidunn

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Bilingual customer support specialist with extensive technical problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values bilingual skills and offers opportunities for growth.

With over seven years of experience at Apple Inc., I have honed my skills in customer support, particularly in bilingual environments. My role as a Tier 1 Advisor has allowed me to assist customers with a wide range of issues, from billing inquiries to technical problems related to Apple services. I take pride in my ability to educate customers on preventing issues and ensuring their satisfaction with our products.

Prior to my time at Apple, I worked at Enel X North America, where I supported operations and language needs for major Japanese electricity firms. My experience as a Data Analyst at Bloomberg further solidified my analytical skills, enabling me to provide valuable insights and customer service. I am passionate about leveraging my bilingual abilities and technical expertise to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

AppleCare English Phone Support, Tier 1 Advisor

Current

Apple Inc.

May 2023 - Present (2 years)

Currently providing phone support for AppleCare, addressing customer inquiries related to billing, account issues, and technical problems. Focus on resolving issues and educating customers.

Customer Support Technical Problem Solving Phone Communication Billing Account Management Customer Education

AppleCare Japanese/English Email Support, Tier 1 Advisor

Apple Inc.

Jul 2016 - Jan 2024 (7 years 6 months)

Provided email support for AppleCare, assisting customers with billing, account issues, and technical problems. Educated customers on preventing accidental purchases and escalated complex issues to higher tiers.

Customer Support Technical Problem Solving Billing Email Communication Account Management

Operations & Language Support

Enel X North America, Inc

Jul 2012 - Jan 2016 (3 years 6 months)

Supported operations for a Japan pilot project, assisting corporate customers with performance inquiries and translating notifications. Monitored energy use and coached customers during energy-reduction periods.

Customer Support Translation Database Management Coaching Performance Analysis Communication

Data Analyst & Researcher

Bloomberg, LP

Nov 2000 - Aug 2006 (5 years 9 months)

Conducted research and analysis on Japanese shareholders and mutual fund holdings. Provided customer service for Bloomberg's research tools and promoted new functionalities through courtesy calls.