Samiyah Alexander
@samiyahalexander
I lead client service teams, improve KPIs, and coach agents to stronger performance.
United StatesWhat I'm looking for
I've led client service operations at GRT Financial, coaching agents, reviewing call analytics, managing dialer performance, and tracking department KPIs. I helped seven struggling agents reach top-three performance within three months through customized development plans.
At GRT Financial and Huron Law Group, I handled high-volume inbound and outbound client calls, guided clients through settlement offers, documented requests in Debt Manager, and de-escalated sensitive situations with empathy.
My experience also includes political survey calling with California Marketing Group, disaster-policy support for Tower Hill Insurance, healthcare member support at United Health Care, and consultative patient sales at The Lasik Vision Institute.
I'm focused on building calm, accountable teams, improving client experiences, and helping people perform independently with confidence.
Experience
Work history, roles, and key accomplishments
Political Survey Caller
CMG (California Marketing Group)
Sep 2025 - Present (1 year)
Performed outbound cold calling to collect public opinion data for political polling projects, using multiple scripts and maintaining performance metrics.
Client Services Supervisor
GRT Financial Client Services
Jun 2024 - Sep 2025 (1 year 3 months)
Conducted daily coaching sessions, reviewed department analytics and KPIs, and managed dialer settings to enhance service quality and team performance.
Client Services Representative
GRT Financial
Jun 2023 - Jun 2024 (1 year)
Handled high-volume inbound and outbound calls, guided clients through settlement offers, and maintained detailed records in Debt Manager.
Disaster Support Specialist
Tower Hill Insurance
Jul 2022 - Mar 2023 (8 months)
Provided policy support via phone, live chat, and email, responding to initial claim filings and maintaining accurate contact logs.
Patient Counselor/Sales
The Lasik Vision Institute
Apr 2019 - Feb 2021 (1 year 10 months)
Provided consultative sales and education to patients interested in corrective vision procedures, building trust and documenting patient notes.
Debt Specialist
Global Debt Settlement Group
Mar 2018 - Apr 2019 (1 year 1 month)
Fielded calls from clients in financial hardship, guided them through relief options, and managed the application process.
Customer Service Representative
United Health Care
Jun 2017 - Jan 2018 (7 months)
Processed member inquiries and managed complaint resolutions within HIPAA, routing inquiries and maintaining documentation logs through CRM tools.
Education
Degrees, certifications, and relevant coursework
Studio Arabiya
Intensive Language Program, Arabic Language
2016 - 2016
Intensive Arabic Language Program in Cairo, Egypt.
Indiana University High School
High School Diploma, General Studies
2011 - 2015
High school diploma with coursework in Psychology, Sociology, Economics, Algebra, U.S. History, and English.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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