Gabriella Ohene

Maintained up-to-date receivables records by accurately recording customer payments, bounced cheques, and credit/debit notes. Proactively monitored outstanding balances and engaged clients to improve timely collections.

Processed over 80+ customer transactions and operated cash and credit card payments, handling amounts exceeding GHC 50,000.00 daily. Provided critical support in treasury functions, assisting with cash forecasting and liquidity management.

Delivered exceptional service to 50+ clients per shift, resolving inquiries with a 95% satisfaction rate. Guided customers through financial transactions, ensuring clarity and compliance.

Handled 60+ inbound calls per shift while maintaining the required average talk time. Processed orders, returns, and refunds efficiently.

Processed 100+ daily transactions, accurately managing cash flows exceeding GHC 500,000. Supported back-office operations improvements resulting in a 15% boost in service efficiency.

Improved patient check-in efficiency by 30% by verifying patient information and updating ID and insurance cards. Successfully processed and updated an average of 55 patient records per day, contributing to a 25% reduction in record management errors.

Prepared 35+ reports, memos, and meeting minutes with 85% accuracy, ensuring timely dissemination of information for stakeholders. Assisted the Transport Supervisor with tracking and recording daily fuel usage, implementing efficiency measures that reduced fuel consumption by 5%.

Completed a comprehensive curriculum focusing on public policy, governance, and administrative principles. Developed proficiency in Chinese language and culture, enhancing cross-cultural communication skills.