Open to opportunities

Samira Siddiqua

@samirasiddiqua

Message

Dedicated professional with experience in support coordination and research.

Bangladesh

Message

What I'm looking for

I am seeking a role that fosters growth, collaboration, and innovation.

I am a dedicated professional with a strong background in support coordination and research. My experience as a Support Coordinator at Field Nation allowed me to manage customer inquiries effectively, enhancing satisfaction through tailored solutions and meticulous documentation. I take pride in my ability to drive customer retention rates significantly by delivering prompt and effective resolutions.

As a Research Assistant at BRAC University, I contributed to high-quality manuscripts for top-tier journals, collaborating closely with my academic supervisor and peers. My role involved conducting thorough research, gathering data, and analyzing findings, which honed my analytical skills and attention to detail. Additionally, my experience as a Production Manager at ME SOLshare Ltd. equipped me with leadership skills, where I mentored a team and established quality control standards to ensure compliance with safety regulations.

Experience

Work history, roles, and key accomplishments

Support Coordinator

Field Nation

Sep 2021 - Nov 2021 (2 months)

Managed customer inquiries through phone and Service Cloud, delivering prompt and effective resolutions to enhance satisfaction. Provided tailored solutions that drove customer satisfaction, boosting retention rates significantly.

Customer Service Service Cloud Problem Solving Documentation Communication

Research Assistant

CARC, BRAC University

Jan 2020 - Jun 2021 (1 year 5 months)

Crafted high-quality manuscripts for top-tier journals and conferences, enhancing research visibility. Worked closely with academic supervisor and peers to conduct research, gather data, and analyze findings.

Research Data Analysis Manuscripts Presentation Skills

Production Manager

ME SOLshare Ltd.

Mar 2017 - Jul 2018 (1 year 4 months)

Evaluated project needs and resource allocation to achieve production targets. Led and mentored a team of 13 production technicians and established quality control standards.

Project Management Team Leadership Quality Control Resource Allocation

IoT Trainee

DataSoft Systems Bangladesh Limited

Nov 2016 - Feb 2017 (3 months)

Integrated IoT sensors for measuring pH levels, and sent data to Cloud for real-time monitoring and analysis. Utilized Python and Node.js for the IoT project.

IoT Python Node Cloud Computing Data Analysis

Operations Intern

edotco Bangladesh Co. Ltd.

May 2016 - Aug 2016 (3 months)

Assisted in documenting operational procedures, network setups, and maintenance records.

Documentation Network Operations Maintenance Team Collaboration

Education

Degrees, certifications, and relevant coursework

BRAC University

Bachelor of Science, Electronics & Communication Engineering

2011 - 2016

Grade: 3.04 out of 4

Completed a Bachelor of Science in Electronics & Communication Engineering, achieving a GPA of 3.04 out of 4 and earning a place on the Dean's List in Fall 2012.