Open to opportunities

Samir Abou Moussa

@samiraboumoussa

Medical Case Manager at ISI Claims coordinating medical claims and cross-border logistics across MENA.

At ISI Claims, I manage medical and insurance claims from initiation through resolution, reviewing records and tracking treatment progress to support case decisions and timely closure.

I coordinate attorneys, insurance adjusters, doctors, injured workers, and employers, and arrange appointments and other claim-related logistics. I also work with field agents across the MENA region on international claims.

At Stayinn By Signature Experience, I managed procurement and stock control for 47 properties and trained a team of eight to use HostAway. I also streamlined housekeeping inventory, reducing labor requirements by 10%.

At Local Host, I supervised operations across 250 properties and organized cleaning schedules to reduce transportation costs. Earlier, as a Guest Relations Officer, I helped improve the online rating from 4.4 to 4.75 through customer issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Medical Case Manager

Current

ISI Claims

Oct 2024 - Present (2 years)

Managed medical and insurance claims from initiation to resolution, coordinating communication between attorneys, adjusters, doctors, and employers. Scheduled medical appointments and IMEs, monitored treatment plans, and maintained accurate documentation.

Claims Management Medical Case Management Communication Skills Documentation Coordination Logistics

Operations Supervisor

Stayinn By Signature Experience

Apr 2023 - Aug 2024 (1 year 4 months)

Developed checklists to ensure apartment standards, addressed customer complaints, and streamlined inventory management. Trained a team of eight on HostAway and managed procurement for 47 properties.

Operations Management Inventory Management Training Hostaway Customer Service Procurement

Operations Supervisor

Local Host

May 2022 - Oct 2022 (5 months)

Supervised a training program for a team of 11, incorporated qualitative metrics into performance assessments, and organized cleaning schedules. Coordinated with suppliers and maintenance for 250 properties.

Training Performance Assessment Operations Coordination Market Analysis Supplier Management

Guest Relations Officer

Local Host

Nov 2021 - May 2022 (6 months)

Improved online rating from 4.4 to 4.75 through effective customer issue resolution. Managed guest communication, optimized property listings, and handled reservations and complaints across multiple platforms.

Client Relations Reservation Management SabeeApp VRBO Airbnb Booking.Com

Junior Back-Office Associate

Cheez Hospitality

Feb 2021 - Jul 2021 (5 months)

Developed SOPs for housekeeping, audited operations, and implemented a system reducing inventory losses by 5%. Monitored utility bills and provided reports to accounting.

SOP Development Audit Inventory Management Reporting