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rasha Ibrahim

@rashaibrahim

Care Coordinator at Serefin Health supporting corporate healthcare programs through claims coordination, reimbursement workflows, and partnership development.

Lebanon

Message

At Serefin Health, I coordinate healthcare journeys and claims documentation for corporate healthcare programs, working with members, providers, insurers, and TPAs. I also support reimbursement workflows, operational reporting, and the development of Care Concierge and digital health programs.

Previously, I managed ICU/PICU operations as a Senior Registered Nurse at American Hospital Dubai and delivered PICU care at American University of Beirut Medical Center. My experience also includes community healthcare services with Shield Association and a Master's in Healthcare Management from Swiss Business School.

Experience

Work history, roles, and key accomplishments

Current

Care Coordinator

Current

Serefin Health

Feb 2025 - Present (1 year 8 months)

Coordinate end-to-end healthcare journeys and act as liaison between members, providers, laboratories, insurers, TPAs and internal teams. Review medical claims documentation, coordinate reimbursement documentation, and follow up on pending requests until resolution.

Medical Claims Processing Claims Documentation Reimbursement Coordinator Healthcare Operations Care Coordination Case Management Provider Relations TPA Coordination Business Development Proposal Development Healthcare Research SharePoint Excel Process Improvement Stakeholder Management

Senior Registered Nurse

American Hospital Dubai

Jan 2021 - Dec 2024 (3 years 11 months)

Managed ICU/PICU operations, staffing coordination and multidisciplinary communication. Mentored nursing staff and contributed to quality improvement initiatives.

ICU PICU Staffing Coordination Multidisciplinary Communication Mentorship Quality Improvement