@saminathang
Delivery Lead at HTC Global Services who cut production tickets by 60% through structured incident remediation.
United StatesI'm looking for a full-time Technical Program Manager, IT Delivery Manager, or Engineering Manager role where I can own delivery end to end, from planning and stakeholder alignment through release and production stability.
The environment I want has a clear mission, leadership that trusts delivery managers to make decisions, and room to grow into senior program or delivery leadership.
At HTC Global Services, I drive a portfolio of concurrent transformation and operational programs, using release-readiness reviews and other data-driven frameworks to improve delivery. Structured incident remediation processes I established reduced production tickets by 60%.
At Deloitte Consulting Public Sector, I managed modernization and digital transformation programs for the Wyoming Department of Health, including an AWS GovCloud migration and a public-facing digital benefits-enrollment platform. I also established governance and risk practices to support decision-making and audit readiness.
At Deloitte Consulting Public Sector, I directed legacy modernization for Nevada Department of Welfare and Social Services, including the transition from COBOL to Java/J2EE. Earlier, at HSBC Software Development Pvt. Ltd., I owned delivery of authentication and identity-verification components for banking platform migrations.
Work history, roles, and key accomplishments
Drives a portfolio of 5+ concurrent transformation and operational programs, achieving 95%+ on-time release performance. Implements lean processes and data-driven frameworks, reducing production tickets by 60% and managing a team of 7 engineers.
Feb 2019 - Sep 2022 (3 years 7 months)
Drove a portfolio of concurrent software modernization and digital transformation initiatives exceeding $3M annually. Led a large-scale AWS GovCloud migration program and delivered the state's public-facing digital benefits-enrollment platform.
Nov 2013 - Jan 2019 (5 years 2 months)
Directed a multi-year, multi-workstream legacy modernization program (COBOL to Java/J2EE) for the state's public-facing SNAP and TANF eligibility and enrollment systems. Established operational frameworks and RAID practices, serving as primary liaison and executive advisor.
Jun 2007 - Oct 2013 (6 years 4 months)
Owned delivery of critical authentication and identity-verification software components across global banking platform migrations. Coordinated development, testing, and production deployments with geographically distributed stakeholders.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Information Technology
Bachelor of Technology in Information Technology from Pondicherry Engineering College, completed in May 2007.
Software and tools used professionally
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