At Brightwheel, I developed interactive Tableau and Sigma dashboards to track workload distribution and team performance across six onboarding teams. I also built tools to forecast customer activation timelines and identify accounts at risk of needing manual intervention.
I cleaned, validated, and transformed incoming customer datasets, supporting activation on SaaS and Billing products. I led workflow standardization and automation initiatives that reduced end-to-end processing time by 94% while improving data accuracy and consistency.
At Vaya Adventures, I created CRM reports and automated lists for pipeline tracking and forecasting, contributing to a 70% decrease in overdue sales tasks. I also maintained the company database and optimized vendor logistics in English, Spanish, and Portuguese, reducing rollout errors by 15%.
Earlier, at The Intern Group, I analyzed applicant attributes to assess program fit and placement eligibility, and supported B2B partnership initiatives. My background also includes teaching English in Honduras, Korea, and Mozambique, and I hold an MA in Data Science from Elmhurst University.
