At Care Solace, I administer Google Workspace for cross-functional teams, managing user access, provisioning, and collaboration security. I also serve as the tier-1 and tier-2 escalation point for technical support.
I diagnose and resolve hardware and software incidents for a distributed workforce using Mac and Windows. In my current role, I maintain incident records in JIRA and deliver IT onboarding training on data security and digital hygiene.
Previously at Care Solace, I worked in Administrative Support and as a Quality Assurance Manager. My work included deploying a centralized document management system, processing payroll, supporting recruitment, and developing quality standards.
