Open to opportunities

Michelle Berry

@michelleberry

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Behavioral health respite treatment advocate focused on client rights, support plans, and culturally sensitive care.

United States

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What I'm looking for

I’m looking for a behavioral health role where I can advocate for clients, support treatment plans, collaborate with a multidisciplinary team, keep thorough documentation, and continue building culturally competent care.

I’m a behavioral health respite treatment advocate who provides support and advocacy for individuals receiving behavioral health respite treatment. I implement treatment plans and interventions to promote positive outcomes, while consistently advocating for clients' rights so their voices are heard.

I collaborate with multidisciplinary team members to ensure comprehensive care. I also maintain accurate and up-to-date documentation of client progress and services provided, and I prioritize cultural competency and sensitivity in all interactions.

Before my current role, I built strong customer-facing and problem-resolution experience in billing and collections, including working inbound and outbound in a high call volume, fast paced environment. I resolved payment issues, educated customers on consequences of delinquency, and supported enrollment into hardship programs, while meeting utilization and other metrics.

I’ve also led and supported operations in fast-paced settings as a managing bartender, including hiring and interviewing employees, managing deposits and banking, and ensuring compliance with certificates and licenses. Earlier in my career, I worked as a care coordinator and in medical office support, including childbirth education, breastfeeding advocacy, scheduling, insurance verification, chart preparation, and specimen collection and handling.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Health Respite Advocate

Current

NYAP

Sep 2024 - Present (1 year 9 months)

Provided support and advocacy for individuals receiving behavioral health respite treatment by implementing treatment plans and interventions. Collaborated with a multidisciplinary team, maintained documentation, and advocated for clients' rights and culturally sensitive care.

Treatment Plans Client Progress Documentation Client Rights Advocacy

Billing Customer Service Representative

Spectrum Charter Communications

Mar 2024 - May 2024 (2 months)

Resolved inbound billing and payment issues by taking payments and updating customer billing channel selections. Assisted customers seeking to disconnect service while maintaining satisfaction and accuracy.

Customer Service Inbound Calls Billing and Payments Payment Processing Data Entry

Senior Account Specialist

Discover Financial Services

Sep 2022 - Jun 2023 (9 months)

Managed senior collections and customer service activities by enrolling delinquent card members into hardship programs. Secured payments, educated customers on delinquency consequences, and supported fraud-related assistance needs in a high-volume remote call environment.

Collections Customer Service

Managing Bartender

Fondales Tavern

Dec 2018 - Apr 2022 (3 years 4 months)

Managed daily bar operations while bartending, cooking, and waiting tables in a fast-paced, high-volume environment. Interviewed and hired employees, handled cash register and deposits, and ensured compliance with liquor requirements and customer age verification.

Bartending Shift Management Cash Handling Customer Age Verification

Care Coordinator

Genesis Healthcare

Oct 2005 - Jun 2015 (9 years 8 months)

Coordinated patient support and taught childbirth education with a focus on breastfeeding advocacy. Assisted on a bereavement team and supported patient care through education and compassionate outreach.

Care Coordination Childbirth Education Breastfeeding Advocacy Bereavement Support Patient Education client support Team Collaboration

Secretary, Lab Tech & Assistant

Muskingum Valley Health Center

Oct 2000 - Jun 2007 (6 years 8 months)

Provided front-desk medical support by scheduling patients, performing insurance verification, preparing charts, and answering phones. Assisted clinicians with procedures, performed specimen collection and handling, and completed room turnover and filing tasks.

Scheduling Insurance Verification Chart Preparation Phone Intake Specimen Collection