Open to opportunities

Sophia Collins

@sophiacollins

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Dedicated community outreach liaison with a focus on mental health services.

United States

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What I'm looking for

I am looking for a role that allows me to advocate for mental health services and support clients effectively, within a collaborative and growth-oriented environment.

I am a passionate Community Outreach and Utilization Liaison at RiverEdge Behavioral Health, where I represent the organization at numerous events, educating the public on our services and fostering engagement. My role involves coordinating schedules for healthcare professionals, ensuring that client needs are met efficiently. I take pride in maintaining accurate client profiles and analyzing insurance claims to improve service delivery.

With a background in psychology and Spanish, I excel in client advocacy and relationship building. My experience includes managing over 200 client profiles and streamlining operations to enhance patient care. I am committed to providing comprehensive support and ensuring that clients receive the mental health services they need in a timely manner.

Experience

Work history, roles, and key accomplishments

Current

Community Outreach and Utilization Liaison

Current

RiverEdge Behavioral Health

Aug 2023 - Present (1 year 10 months)

Represented the organization at over 200 events, educating attendees on services and strengthening public engagement. Coordinated daily schedules for doctors and clinicians, ensuring alignment with client needs and maximizing service delivery. Generated monthly reports on client participation for Macon-Bibb State Court Systems and managed referrals for in-school therapists across 6 counties.

Public Engagement Scheduling Referrals

Administrative Support Analyst

RiverEdge Behavioral Health

Jan 2023 - Present (2 years 5 months)

Advocated for Integrated Medicine program clients, managing over 200 client profiles and offering comprehensive support throughout their treatment. Streamlined operations by developing and implementing efficient systems for maintaining client care and monitored service linkages. Scheduled appointments, provided reminders, and coordinated transportation for seamless care.

Client Management Scheduling Report Preparation Communication

Server and Bartender

Amici

Aug 2021 - Present (3 years 10 months)

Provided exceptional service to customers, creating positive dining experiences and resolving conflicts promptly to maintain high satisfaction. Managed orders in person and via a multi-line phone, along with accompanying financial transactions for over $1000 in sales daily. Oversaw the mentoring of new staff, ensuring correct use of technology, thorough understanding of the menu, and exceptional s

Customer Service Order Management Conflict Resolution Mentoring Sales Communication

Education

Degrees, certifications, and relevant coursework

Capella University

Masters of Social Work, Social Work

Pursuing a Master of Social Work, focusing on advanced social work practices and theories. Developing expertise in clinical social work and community engagement.

Mercer University

B.S. of Psychology and Spanish, Psychology and Spanish

Completed a Bachelor of Science in Psychology and Spanish. Gained foundational knowledge in psychological principles and developed proficiency in the Spanish language.