Samantha Mpungose
@samanthampungose
Customer Support & Sales Team Leader at CARTRACK, coaching a B2C VAPS team and tracking sales conversions, revenue and quality assurance.
South AfricaWhat I'm looking for
At CARTRACK, I lead and coach the B2C VAPS sales team, monitor conversions, call activity, revenue and quality assurance, and provide feedback to support individual results. I also handle escalated customer and operational matters and prepare performance reports.
Previously at CARTRACK, I conducted outbound sales, managed leads and customer follow-ups, and worked as a Fleet Administrator. At VUMATEL and MARKET SA, I worked in telesales; at HERTEX FABRICS, I handled reception, switchboard activities and customer enquiries. I hold an RE5 Certificate.
Experience
Work history, roles, and key accomplishments
Lead, motivate and coach a sales team to achieve daily, monthly and campaign targets. Monitor team performance across sales conversions, call activity, revenue and quality assurance, and handle escalated customer and operational matters.
Conducted outbound sales and customer engagement in a target-driven environment. Managed leads, callbacks and customer follow-ups while maintaining accurate CRM records.
Worked in a fleet administration role within a vehicle-tracking business. Supported day-to-day administrative processes and communication in a customer-focused operational environment.
Telesales Agent
Vumatel
Feb 2020 - Nov 2020 (9 months)
Conducted outbound sales calls and proactively engaged prospective customers. Promoted products and services by telephone, responding to customer questions and building rapport.
Receptionist & Switchboard Operator
Hertex Fabrics
Jan 2017 - Dec 2018 (1 year 11 months)
Managed switchboard and front-desk activities, directing calls and welcoming visitors. Provided professional face-to-face and telephone customer service and assisted with order enquiries and processing.
Telesales Agent
Market SA
Jan 2009 - Dec 2013 (4 years 11 months)
Conducted telesales, customer follow-ups and sales-related communications. Worked towards sales and performance targets and maintained accurate customer and sales records.
Education
Degrees, certifications, and relevant coursework
Diepkloof Adult Centre
Matric, General
Completed Matric in 2014.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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