Open to opportunities

Samantha Mitchell

@samanthamitchell1

Message

Universal banker with 5+ years driving customer satisfaction through numbers and Excel.

United States

Message

What I'm looking for

I’m looking to transition into payroll while keeping what I do best—accuracy with numbers, strong customer/member service, and reliable administration. I want a team where I can keep learning and grow through the company.

I’m a universal banker with 5+ years of experience, known for a proven knowledge of customer satisfaction, sales administration, and relationship management. I focus on making sure members/customers are in the best accounts for their goals, and I’m open-minded when someone needs extra options to get it done.

I’ve grown quickly—going from banker 1 to three within three years—and I also stepped into leadership as an assistant manager. I bring strong back-office skills, great multitasking, and solid Excel experience, plus hands-on experience resolving complaints, handling cash receipts, and training others on service, sanitation, and safety procedures.

Experience

Work history, roles, and key accomplishments

Current

Universal Banker 3

Current

Everwise Credit Union

Mar 2022 - Present (4 years 3 months)

Supported member satisfaction by ensuring members were in the best accounts for their goals and exploring extra options to resolve needs. Progressed from banker 1 to banker 3 within three years.

Customer Satisfaction Member Account Matching Relationship Management Sales Administration Problem Solving Banking Operations Excel

Assistant Manager / Sales

Rogers and Hollands

Jun 2020 - Mar 2022 (1 year 9 months)

Managed customer complaints and supporting back-office responsibilities while assisting with sales operations and special orders. Promoted to assistant manager within the first year and helped coach coworkers to grow in the role.

Customer Complaint Resolution Back Office Operations Sales Support Team Coaching Communication Time Management

Food Service / Shift Lead

Dairy Queen

Dec 2016 - Jun 2020 (3 years 6 months)

Provided timely customer service while maintaining store cleanliness and safety standards. Trained workers in food preparation and sanitation, and led shift responsibilities including cash receipt balancing and quality monitoring.

Food Preparation Quality Standards Customer Service Team Supervision