Open to opportunities

Fiona Nokulunga Velleman

@fionanokulungavellem

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Proactive Facilities Management graduate with extensive operational support experience.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a proactive and qualified Facilities Management graduate with over five years of cumulative experience in site supervision, property maintenance, and client service. My journey has equipped me with a solid background in residential maintenance, construction, and operational support, where I have excelled in roles such as Booking & Maintenance Manager and Junior Site Supervisor. I am adept at budgeting, contractor liaison, defect management, and implementing preventative maintenance strategies, ensuring smooth and safe building operations.

Throughout my career, I have demonstrated strong communication and coordination skills, consistently supporting teams to achieve operational excellence. My experience as a Customer Care Agent and Customer Service Agent has further honed my ability to provide exceptional client support and resolve issues efficiently. I am now seeking to contribute my expertise to a dynamic organization as a Facilities Manager or Supervisor, where I can leverage my skills to enhance operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Human Sciences Research Council

Feb 2024 - Dec 2024 (10 months)

Provided front-line support and survey assistance in research projects. Collected and verified data for quality assurance, collaborating with researchers and project managers.

Customer Support Data Collection Quality Assurance Research Collaboration Documentation

Customer Service Agent

Takealot Group

Aug 2023 - Dec 2023 (4 months)

Assisted clients with orders, returns, and payment queries. Coordinated with warehouse teams regarding stock and deliveries, resolving technical and billing issues.

Customer Service Order Management Payment Processing

Booking & Maintenance Manager

Top Efforts Properties

Mar 2016 - Feb 2020 (3 years 11 months)

Led building maintenance operations across residential properties. Managed service level agreements with vendors and contractors, controlling budgeting and maintenance costs.

Maintenance SLA Management Vendor Management Contractor Management Budgeting

Junior Site Supervisor

Global Construction

Apr 2017 - Feb 2018 (10 months)

Assisted foreman in site coordination and contractor oversight. Measured site works and ensured completion of snag lists, facilitating communication between site stakeholders.

Site Oversight Site Measurement

Administrative Assistant

Department of Rural Development & Land Affairs

Apr 2011 - Oct 2013 (2 years 6 months)

Scheduled meetings and maintained administrative workflow. Supported internal teams with documentation and communications.

Administrative Support Scheduling Workflow Management Documentation Internal Communications

Artisan Trainee (Bricklaying & Plastering)

Department of Public Works (EPWP)

Mar 2007 - Jun 2009 (2 years 3 months)

Received hands-on construction training including surveying and building layout. Documented daily work tasks and site progress.

Bricklaying Construction Training Construction Surveying Layout Site Progress Documentation

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

Advanced Diploma, Facility Management

Completed an Advanced Diploma focusing on the principles and practices of facility management. Gained expertise in areas such as property maintenance, budgeting, and contractor liaison.

Cape Peninsula University of Technology

Advanced Diploma, Quantity Surveying

Pursued an Advanced Diploma in Quantity Surveying, developing skills in cost estimation, contract administration, and financial management for construction projects.