Open to opportunities

Samantha Dowling

@samanthadowling

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Senior finance professional with expertise in financial operations and analysis.

Zimbabwe

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What I'm looking for

I am looking for a role that challenges me and fosters growth in a collaborative environment.

I am a senior finance professional with over five years of experience in financial operations, billing, and analysis. My journey has equipped me with a strong foundation in billing, finance, and client relations, and I am now focused on applying my leadership, analytical thinking, and adaptability to new challenges in the tech sector.

In my most recent role as a Senior Finance Specialist at Shopify, I collaborated with the legal team to create and implement billing contracts, ensuring full compliance with financial regulations. I managed billing operations, driving operational efficiency and enhancing customer satisfaction through optimized processes. My experience also includes mentoring junior team members and conducting proactive audits to maintain financial integrity.

Previously, I served as a Corporate Financial Analyst at SMBCAviation Capital, where I supported the external sales team and monitored credit limits to mitigate financial risks. My background also includes roles in internal financial coordination and customer support, where I developed strong communication and problem-solving abilities. I am eager to leverage my skills in a dynamic environment that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Senior Finance Specialist

Current

Shopify

Dec 2020 - Jan 2025 (4 years 1 month)

Managed billing operations and collaborated with legal teams to ensure compliance with financial regulations. Developed optimized billing processes and led projects to improve operational efficiency. Provided support to customer service teams and conducted audits to maintain financial integrity.

Billing Operations Financial Compliance Process Improvement Team Leadership Zendesk Stripe Auditing Customer Satisfaction Project Management

Corporate Financial Analyst

SMBCAviationCapital

Nov 2019 - Oct 2020 (11 months)

Supported external sales teams by managing vendor and customer interactions. Monitored credit limits and assisted with pricing and documentation to ensure timely transaction processing. Maintained accurate records and reports for lease contracts.

Financial Reporting Pricing Strategy Documentation Sales Support Risk Mitigation

Internal Financial Coordinator

Deutsche Leasing

Sep 2018 - Nov 2019 (1 year 2 months)

Facilitated vendor and customer interactions for the external sales team. Monitored credit limits and conducted reviews of overdue receivables. Prepared finance contracts and maintained detailed records for internal sales operations.

Vendor Relations Credit Monitoring Customer Support

GCX Agent

eBay

Aug 2016 - Sep 2018 (2 years 1 month)

Supported high-value sellers with store management and account management. Managed invoices and payments while ensuring compliance with marketplace policies. Investigated issues and maintained platform integrity.

Account Management Customer Support Data Analysis

Education

Degrees, certifications, and relevant coursework

University College Dublin

Business and Leadership

2024 -

Core Modules: Business Strategy, Leadership, Creativity, focusing on Strategic Decision Making, Innovation, and Organisational Development. Specialising in Entrepreneurship, Change Management, and Effective Communication.

National College of Ireland

Computer Science

2023 - 2024

Core Modules: Programming and Databases, focusing on Java Programming and SQL. Specialising in Computer Architecture, Operating Systems, and Networks.

Anne Tobin

NVQ Level 6, Beauty Therapy

2010 - 2011

Core Modules: Skincare, Facials, Nails and Makeup Application. Focus on Advanced Waxing, L&B Treatments, and Body Therapies. Specialising in Client Care and Running a Business.

School of Makeup Artistry

NVQ Level 6, Special Effects Makeup

2010 - 2012

Core modules: HD Makeup for Film and TV, Injury Simulation, and Character Transformation. Focus on Sculpting, Mold Making, and Blood Effects. Specialising in Prosthetic Application.