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Samad User

@samaduser6

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AWS Cloud Support Engineer with hands-on three-tier, high-availability AWS architecture experience.

India

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At I-Fact Technologies, I resolved network, system, application, and access incidents while maintaining SLA compliance. I also handled Active Directory operations and authored troubleshooting documentation.

On a personal AWS project, I deployed a three-tier application using EC2, VPC, and RDS PostgreSQL, with an Application Load Balancer and CloudWatch monitoring. At Centillion Networks, I designed FTTH layouts and optimized fiber routes for telecom deployments.

Experience

Work history, roles, and key accomplishments

Trainee Telecom Engineer

Centillion Networks

Apr 2025 - Aug 2025 (4 months)

Designed FTTH network layouts for 8+ MDU sites, optimized fiber routing, and produced network documentation for field teams.

FTTH Design Route Optimization Network documentation Fiber Routing Aerial and Underground Deployment

Service Desk Engineer – L1 Support

I-Fact Technologies

Oct 2023 - Mar 2025 (1 year 5 months)

Resolved 80+ network, system, application, and access incidents per week with 95%+ SLA compliance. Managed Active Directory operations and authored troubleshooting documentation.

Incident Management Root Cause Analysis Active Directory ServiceNow Jira Troubleshooting Documentation SLA Management