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Sama Abishova

@samaabishova

IT Support Professional at Wipro's IT Services Poland supporting global service desk users and resolving software, system, and hardware issues.

Poland

Message

At Wipro's IT Services Poland Sp. z o.o., I support employees of an international company by resolving software, system, and hardware issues. I manage technical requests through their ticket lifecycles, monitor resolution SLAs, and contribute to remote service standardization.

At Majorel, I handled Nike customer orders and requests, including order entry, validation, and lifecycle tracking. Earlier, I used 1C for account reconciliation and database records at Kontakt Home and supported clients with financial decisions at Bank of Baku.

Experience

Work history, roles, and key accomplishments

Current

Global IS Service Desk

Current

Wipro's IT Services Poland Sp. z o.o.

Jan 2022 - Present (4 years 10 months)

Captured, categorized, and routed high-volume technical requests while monitoring resolution SLAs. Provided technical support and remote troubleshooting to minimize end-user downtime.

ServiceNow Active Directory Microsoft Office 365 Excel VPN MFA Remote troubleshooting SAP ERP Ticketing Systems

Customer Service Representative

Majorel

Jan 2022 - Dec 2022 (11 months)

Processed orders, forms, and customer requests with high accuracy. Maintained records of interactions and handled competing priorities to ensure service quality.

Order Processing Customer Service Data Entry Record keeping

Customer Service Representative

Kontakt Home

Jan 2020 - Dec 2020 (11 months)

Communicated with customers to resolve sensitive inquiries and complaints. Utilized 1C system for data entry and account reconciliation.

1C:Enterprise Customer Service Data Entry Account Reconciliation

Financial Services Representative

Bank of Baku

Jan 2019 - Dec 2019 (11 months)

Advised clients on financial decisions including investments, mortgages, and personal loans. Scheduled consultations and gathered information to provide tailored options.

Financial Advisory Client Consultation Customer Service