Salsa Alfin
@salsaalfin
Remote chat moderator supporting respectful customer conversations and helping resolve concerns across online messaging platforms.
KenyaWhat I'm looking for
As a Freelance Sales & Subscriber Engagement Specialist, I communicate with customers through online messaging platforms, respond to inquiries, and maintain engaging, respectful conversations. I also handle objections, resolve customer concerns, and support retention and re-engagement.
At Unganisha Networks, I assisted with technical support and troubleshooting, responded to technical inquiries, and helped resolve user issues. I documented technical issues and solutions while supporting computer systems and IT-related operations.
Experience
Work history, roles, and key accomplishments
Sales & Subscriber Engagement Specialist
Freelance
Jan 2024 - Present (2 years 10 months)
Communicate with customers through online messaging platforms, respond to inquiries professionally, and maintain engaging conversations. Handle objections, resolve customer concerns, and support retention and re-engagement.
IT Support & Systems Intern
Unganisha Networks
May 2023 - Dec 2023 (7 months)
Assisted with technical support and troubleshooting, responded to technical inquiries, and supported computer systems and IT operations. Documented issues and collaborated with team members to resolve operational challenges.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Science, Information Technology
Graduated with a Bachelor of Science in Information Technology in 2023.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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