Salome Oduor
@salomeoduor
I improve customer service, banking operations, and office administration.
KenyaWhat I'm looking for
I've supported clients and operations across legal services, retail banking, and accounts management for more than 15 years. Most recently, I handled warm and inbound legal leads, client interviews, attorney consultations, correspondence, and case updates in Clio.
At Barclays Bank of Kenya, I progressed from Bank Teller to Banking Hall Executive and Branch Operations Manager. I received customer service recognition and helped streamline branch operations, reducing turnaround time by 15% and expenses by 10%.
I've also managed payable and receivable accounts at Highland Creamers and Foods, including daily transactions, bank and general-ledger reconciliations, aged payables and receivables, tax audits, and payroll.
I'm motivated by organized operations, responsive client support, and practical improvements that make service faster and more reliable.
Experience
Work history, roles, and key accomplishments
Legal Intake Specialist
Receptionist
Jan 2021 - Jan 2025 (4 years)
Called warm leads and received inbound calls, interviewed prospective clients by phone, scheduled initial consultations with attorneys, handled email correspondence and data entry into case management software (Clio), responded to leads from Legal Match and Unbundled Attorney, updated court appearances and schedules on Clio Calendar, and managed accounts payable and receivable.
Accounts Manager
Highland Creamers and Foods
Jan 2020 - Jan 2021 (1 year)
Oversaw daily transactions including accounts payable/receivable, reconciled general ledger against bank statements, performed monthly reconciliations of all company accounts, reconciled aged payables and receivables, and participated in regular tax audits and payroll.
Branch Operations Manager
Barclays Bank of Kenya
Jan 2017 - Jan 2020 (3 years)
Implemented cost-saving measures resulting in a 10% reduction in expenses and streamlined operations reducing turnaround time by 15%.
Banking Hall Executive
Barclays Bank of Kenya
Jan 2015 - Jan 2017 (2 years)
Provided exceptional customer service and exited the bank as a customer. Recognized within the organization for outstanding service.
Bank Teller
Barclays Bank of Kenya
Jan 2011 - Jan 2015 (4 years)
Received customer service awards and recognition by the bank, with positive compliments and recommendations from the clientele base. Championed staff welfare, team building, and CSR initiatives.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Master of Business Administration, Finance
2015 - 2017
Pursued a Master of Business Administration degree with a Finance major.
Maseno University
Bachelor of Science, Horticulture
1998 - 2002
Earned a Bachelor of Science degree in Horticulture.
St. Anne’s Secondary School
Kenya Certificate of Secondary Education, General Studies
1993 - 1996
Completed Kenya Certificate of Secondary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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