Colaye User

I am an EMBA-qualified administrative operations and business professional with 18+ years of experience in operations, project coordination, executive support, process improvement, records management, and stakeholder communication.

I specialize in bringing structure to complex administrative processes. I am comfortable working independently, managing competing priorities, coordinating across teams, handling confidential information, meeting deadlines, and using digital tools to keep people, projects, and information organized.

Throughout my career, I have identified opportunities to replace inefficient manual processes with practical digital solutions. One example was introducing a shared Google Sheets workflow for a major verification process involving multiple departments. This enabled real-time collaboration and resulted in approximately 95% of departments completing their verification within about one week—a significant improvement over the previous process, which could take several weeks.

My experience also includes developing online forms, shared trackers, digital record-management processes, reference systems, professional correspondence, reports, and collaborative workflows using Google Workspace and Microsoft Office.

Beyond my institutional experience, I have provided executive support in professional services environments and manage my own small business. This has strengthened my skills in customer communication, supplier coordination, invoicing, pricing, workflow management, problem-solving, and taking ownership of results with minimal supervision.

I hold an Executive MBA, a BSc in Business Management with a minor in Economics, and an Associate Degree in Office Administration.

I am seeking fully remote opportunities where I can contribute to a distributed team in areas such as Operations Coordination, Project Coordination, Program Coordination, Business Operations, Executive Support, and Administrative Operations.

I am particularly interested in organizations that value initiative, clear communication, continuous improvement, accountability, and people who can identify what needs to be done and take ownership of getting it done.