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Walid Ouchrik

@walidouchrik

Technical Account Manager at Hostinger who resolved complex hosting cases and builds WordPress and Shopify sites with AI automations.

Morocco

Message

At Hostinger, I supported web-hosting customers with domain, DNS, email, and control-panel issues. I averaged 8 nCPH against a team benchmark of 5 and maintained customer happiness scores above 80%.

As a Freelance Web & Automation Consultant, I build and maintain WordPress and Shopify websites, implement AI agents and workflow automations, and manage an ecommerce project. I also support Web3 projects with websites, documentation, and community operations.

At MathScan, I implemented backend improvements and bug fixes, migrated the application from Laravel 7 to Laravel 8, and integrated transactional email through Mailjet. I also translated and updated Hostinger help-center content between English and French.

Experience

Work history, roles, and key accomplishments

Current

Freelance Web & Automation Consultant

Current

Independent

Jul 2024 - Present (2 years 3 months)

Build and maintain WordPress and Shopify websites for clients, implement AI agents and workflow automations, and troubleshoot website optimization and integration issues.

WordPress Shopify AI Agents Workflow Automation Web Development Troubleshooting Ecommerce Web3

Senior Customer Success Specialist (FR/AE)

Hostinger

Jan 2023 - Jul 2024 (1 year 6 months)

Provided technical support for web-hosting products, troubleshooting domains, DNS, email, and control panels. Maintained high customer happiness scores and acted as shift subject-matter expert.

Technical Support DNS Domains Email HPanel CPanel Customer Success Escalation Handling Billing SEO French

Freelance EN/FR Translator

Hostinger

Nov 2022 - Dec 2022 (1 month)

Reviewed and updated help-center articles and translated new and existing articles between English and French.

Translation English French Content Review Help Center

PHP Back-End Developer

MathScan

May 2021 - Sep 2022 (1 year 4 months)

Implemented backend improvements and bug fixes, migrated the codebase from Laravel 7 to Laravel 8, and integrated transactional email through Mailjet.

PHP Laravel MySQL Composer Artisan Mailjet Blade Gitlab CI CD

Freelance WordPress Webmaster / SEO

Independent

Built WordPress websites and managed ongoing maintenance, including plugin updates, speed optimization, and uptime monitoring. Improved content through keyword optimization and internal linking.

WordPress SEO Content Optimization Website Maintenance Performance Optimization Uptime monitoring Google Analytics