At Techbiz Limited, I provided first-line technical assistance to staff and end-users and managed IT support tickets. I diagnosed software issues and documented bugs and non-functional features.
I worked with the technical team to escalate and prioritize issues, and maintained records of support requests and resolutions. That work also contributed to process improvement and knowledge base development.
My training includes a BTEC Diploma in Information Technology, ICDL, and certificates in computer programming and web design and development.
