At Opencast and Capgemini, I build digital services for the Legal Aid Agency, DWP, NHS, Heathrow, National Grid, and Michael Page. I turn complex pricing, payment, security, and policy requirements into workflows, data models, user stories, prototypes, and MVP backlogs.
I've delivered Agile transformation work across public services, healthcare, aviation, finance, and identity management, including a Heathrow upsell journey that increased net spend by 25% and reduced checkout time by 50 seconds. I work closely with stakeholders, developers, UI/UX designers, architects, and product managers to make complex solutions actionable.
