I've led digital transformation and AI integration initiatives for University Hospitals of North Midlands, HMRC, Nationwide, HM Courts & Tribunals Service, and HSBC. I translate complex stakeholder needs into clear requirements, process designs, user journeys, data models, API specifications, and delivery-ready acceptance criteria.
Across healthcare, banking, government, payments, and enterprise digital platforms, I've managed backlogs, supported Agile Scrum and SAFe delivery, and resolved competing priorities across multidisciplinary teams. My work includes banking-app authentication journeys, HMRC API and file-transfer integrations, cloud-based citizen services, and pricing automation that delivered £1.02m in business value.
