Open to opportunities

Sakshi Thakur

@sakshithakur

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MCA graduate with strong troubleshooting and analytical skills.

India

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What I'm looking for

I am looking for a role that allows me to leverage my problem-solving and people skills, ideally in a supportive and collaborative environment that values adaptability and continuous learning.

I am an MCA graduate with a strong foundation in troubleshooting, communication, and analytical skills. My experience spans web development and customer support, where I have honed my ability to deliver efficient solutions in fast-paced environments. I thrive on challenges and am quick to adapt, ensuring that I meet the needs of both the company and its customers.

During my internship as a Web Developer at Feedbox, I focused on front-end development using the MERN stack, while also gaining valuable project management expertise. My role as an Analyst at Teleperformance allowed me to contribute to the AIDO project, where I assisted in optimizing image search results through data analysis. Additionally, my experience in customer support at Light House Technology has equipped me with the skills to provide real-time assistance and handle multiple chat sessions with high attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Support

Light House Technology

Apr 2025 - Jun 2025 (2 months)

Provided real-time assistance to customers through live chat, ensuring a smooth and helpful support experience. Handled multiple chat sessions simultaneously with high attention to detail and efficiency. Consistently met performance targets including response time, resolution rates, and customer satisfaction scores.

Customer Support Live Chat Customer Satisfaction Problem Solving CRM

Analyst

Teleperformance

Dec 2024 - Jan 2025 (1 month)

Contributed to the AIDO project by assisting AI in optimizing image search results through data analysis, labelling, and refinement to enhance accuracy and relevance.

Data Analysis Optimization Data Labelling Accuracy Enhancement

Web Developer Intern

Feedbox

Feb 2024 - Jun 2024 (4 months)

MERN Stack intern focused on front-end development, project optimization, and gaining project management expertise through senior mentorship. Efficiently handles non-tech tasks for the company, ensuring optimal results.

HTML CSS JavaScript MERN Stack Project Management Front End Developer Optimization

Education

Degrees, certifications, and relevant coursework

International Institute of Professional Studies

Master of Computer Application, Computer Application

Grade: 7.17 CGPA

Completed a Master of Computer Application (Integrated) program, focusing on advanced computer science concepts and applications. Achieved a CGPA of 7.17.