At IBS Hospital, I coordinate operational improvement across clinical services and support audit reviews, corrective-action follow-up, and stronger operating procedures. I developed the Hospital Journey OS concept to structure patient flow from enquiry and appointment through treatment, rehabilitation, and follow-up.
At Clove Dental, I progressed through quality and dental administration roles across a network of 600+ clinics. I established a monthly treatment-review programme covering 60% of completed treatments, sustained audit outcomes above 98% month on month, and implemented a digital incident-management system.
