Open to opportunities

kirti singh

@kirtisingh8

I improve hospital operations, patient access, reimbursement performance, and clinical quality across high-volume healthcare services.

India

Message

What I'm looking for

I'm looking to lead healthcare operations, patient access, payer performance, quality systems, and process improvement in a high-volume hospital or healthcare program.

At SevenHills Hospital, I lead Emergency, Admissions, and Billing operations for 700–800 patients monthly, coordinating around 20 staff and improving patient flow, service consistency, and payer performance. I resolved an INR 2.6 Cr reimbursement backlog across 1,025 cases and reduced claim rejections by 15%.

I've also led laboratory operations at C.K. Birla Hospital and statewide training delivery for National Health Mission. My BDS and MBA in Hospital & Healthcare Management inform my practical approach to clinical governance, quality systems, workflow standardization, and healthcare delivery.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager – Operations

Current

SevenHills Hospital

Jan 2024 - Present (2 years 8 months)

Lead day-to-day operations across Emergency, Admissions, and Billing, coordinating ~20 staff and supporting 700–800 patients/month and 25–30 admissions/day. Streamlined ECHS, ESIC, CGHS reimbursement processes, resolving an INR 2.6 Cr backlog and reducing claim rejection rates by 15%.

Healthcare Operations Patient Access Payer Operations Reimbursement Claims Processing Team Leadership

Training Coordinator

National Health Mission (NHM)

Jan 2021 - Dec 2024 (3 years 11 months)

Prepared annual Program Implementation Plans and managed training budget of approximately INR 75 lakh. Coordinated end-to-end clinical and non-clinical training programs for Medical Officers and nursing staff across multiple state health programs.

Training Program Design Budget Management Stakeholder Management Program Implementation

Assistant Manager – Operations

C.K. Birla Hospital (RBH)

Jan 2020 - Dec 2021 (1 year 11 months)

Led a 25-member laboratory operations team, overseeing staff development, payroll, stock control, and vendor coordination. Reduced IPD discharge turnaround time by 20% and supported NABH/NABL audits with zero major non-conformities.

laboratory operations Team Leadership Process Optimization Quality Management Vendor Management

Management Trainee

C.K. Birla Hospital

Jan 2020 - Dec 2020 (11 months)

Optimized IPD discharge process and generated operational insights for leadership during management traineeship.

Process Optimization Operational Analysis Healthcare Operations

Management Trainee

Narayana Multispecialty Hospital

Jan 2019 - Dec 2019 (11 months)

Supported patient education, consent compliance, and community health survey activities during management traineeship.

Patient Education Consent Management Community Health

Analyst, Operations

Concentrix Daksh Services (Cigna Insurance)

Jan 2017 - Dec 2018 (1 year 11 months)

Supported healthcare claims operations for Cigna, reviewing electronic and radiographic records and applying documentation and policy requirements for accurate claim adjudication. Contributed to operational accuracy and compliance in a high-volume payer claims environment.

Claims Processing Healthcare Claims HIPAA Documentation Review Compliance Payer Operations