At Bright Diva Sdn. Bhd., I manage end-to-end order operations for Malaysian customer accounts, from purchase and sales orders through fulfillment.
I process B2B and e-commerce orders, including orders through TikTok Shop, and coordinate with warehouse and logistics teams to track shipments and deliveries. I also generate warehouse shipments in Microsoft Dynamics 365 Business Central and prepare invoices.
I improved return-to-vendor tracking and follow-up to increase visibility of pending collections. I also help reduce order delays through coordination across warehouse, logistics, sales, marketing, and finance teams.
