Open to opportunities

Sakshi Jain

@sakshijain2

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I’m a Program Manager who builds SaaS CX and AI delivery programs, turning friction into measurable growth.

India

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What I'm looking for

I’m looking to lead enterprise SaaS program delivery and customer experience operations—especially AI initiatives—where scalable governance, measurable KPIs, incident learning, and SOC2/GRC-aligned risk controls are valued.

I’m a Program Manager with 8+ years delivering enterprise SaaS programs and owning customer experience operations for global clients. I built Tavus — a generative AI video platform — from 0 to 1, translating requirements into product backlogs and sprint plans while scaling deployments and execution across distributed teams.

I’m known for identifying friction in customer journeys and building scalable governance programs with measurable outcomes. I designed a HITL quality evaluation system to define pass/fail standards for AI output at scale, created an internal sales demo portal that drove a 70% enterprise customer conversion increase, and led incident RCA and post-mortems to prevent recurrence—backed by SOC2 compliance experience (Vanta) relevant to GRC.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

Simublade Technologies Pvt Ltd

Jun 2021 - Mar 2026 (4 years 9 months)

Owned enterprise CX and delivery governance for Tavus, managing top client stakeholders and resolving escalations across the customer lifecycle. Built an HITL quality evaluation system defining pass/fail standards and scaled platform delivery from 0→1 to 1M+ personalized video generations in 10 months, while improving enterprise demo-driven conversion by 70%.

HITL Quality RCA And Failure Prevention Metabase Dashboards & SQL Sprint And Product Backlog Governance

Project Manager

Bravvura Digital Pvt Ltd

Jun 2020 - Jun 2021 (1 year)

Managed delivery operations for 8 US grocery store clients on Shopper.run, overseeing onboarding through launch for catalogues of 50,000+ items. Coordinated cross-functional execution, managed vendor outsourcing during COVID-driven team reductions, and maintained stakeholder alignment across content, web, mobile, and app teams.

Client Onboarding Stakeholder Management Catalog Operations Delivery Operations

Content & Project Manager

Munch Ado

Apr 2016 - Jun 2020 (4 years 2 months)

Led content digitisation for 100,000+ US restaurants with a 200+ person operations team across two shifts, including training programs and knowledge-sharing. Improved throughput 2.5x (800→2,000 restaurants/day) by replacing Excel-based collection with a custom system feeding the database, and delivered 250+ B2B microsites end-to-end from onboarding to go-live.

Operations Management Training And Process Enablement B2B Microsite Delivery Cross functional Coordination