sakshi bhardwaj

Managed revision cycles, versioning, and client feedback to ensure strict adherence to quality guidelines and delivery timelines. Researched, synthesized, and delivered structured documentation and content assets for North American clients based on detailed briefs.

Managed end-to-end editorial pipelines and tracking workflows across multiple client accounts, ensuring strict adherence to style sheets, SLAs, and delivery timelines. Synthesized multi-source research into structured, user-facing digital assets and product documentation tailored to target audience requirements.

Authored and updated SaaS help center documentation, knowledge base articles, and user FAQs to support product onboarding and customer self-service. Collaborated with product teams to audit existing documentation for accuracy, clarity, and structural consistency against software release updates.

Managed documentation review lifecycles, auditing written deliverables against strict style sheets, factual benchmarks, and formatting standards. Mentored writers via actionable editorial feedback, maintaining uniform voice and accelerating turnaround times across multiple client accounts.

Drafted and organized technical articles, workflow documentation, and digital assets from raw briefs and reference materials. Handled end-to-end CMS updates on WordPress, ensuring content adhered to technical accuracy, keyword intent, and style guidelines.

Bachelor of Business Administration from ITM University, completed in 2017.

Completed the Foundations in Knowledge Management certification from Knoco Academy.

Completed the Knowledge Management for Emergency & Resilience Programme from FAO.

Completed the Career Essentials in Generative AI certification from Microsoft and LinkedIn Learning.

Completed the AI Fundamentals certification from IBM SkillsBuild.