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Sajjad Ali

@sajjadali12

Customer Experience Manager at Easypaisa Digital Bank, improving digital service delivery by resolving customer issues and reducing wait times.

Pakistan

Message

What I'm looking for

I'm prepared to deliver hospitality and efficient order fulfillment in a fast-paced customer service environment.

At Easypaisa Digital Bank, I oversee customer experience across digital touchpoints and handle high-volume inquiries. I investigate transaction and technical issues with backend operations teams, and analyze support trends to reduce bottlenecks and wait times.

As a Mobile Shop Operations Assistant, I managed point-of-sale environments, processed cash, card, and digital payments, and monitored inventory and shelf replenishment. I also completed the McKinsey Forward Program and bring professional English, basic Arabic, and native or bilingual Urdu proficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience (CX) Manager

Current

Easypaisa Digital Bank

Dec 2025 - Present (9 months)

Oversee daily customer experience frameworks across digital touchpoints, ensuring compliance with SLAs. Deliver high-empathy service, resolve client issues, and analyze support trends to improve service delivery.

Customer Experience SLA Compliance High Empathy Communication Problem Solving Data Analysis Digital Banking

Mobile Shop Operations Assistant

Retail Operations

Jan 2022 - Mar 2023 (1 year 2 months)

Managed POS environments ensuring accuracy in cash, card, and digital payments. Maintained store organization, monitored inventory, and provided professional customer service.

POS systems Cash Handling Inventory Management Customer Service Retail Operations