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Sajid Khan N

@sajidkhann

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I turn operational and revenue data into Power BI insights, reconciliations, and improved business processes.

India

Message

At Dell Technologies, I partner with global stakeholders to turn business requirements into actionable specifications, dashboards, and reporting for revenue, refunds, KPIs, and operational performance.

I use SQL, Power BI, Excel, Power Query, DAX, and Pivot Tables to validate and reconcile data, surface risks, and improve reporting accuracy and turnaround time. I also support UAT, root-cause analysis, defect resolution, and requirement traceability across the project lifecycle.

Earlier roles at Concentrix, Infosys BPM, and Aegis Global built my foundation in technical support, SLA-driven operations, incident management, customer experience, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Technical support Engineer 1

Dell Technologies

Mar 2021 - Jun 2026 (5 years 3 months)

• Partnered with cross-functional stakeholders to gather and document business requirements for global operations, ensuring compliance with SLAs, operational policies, and financial controls • Analyzed operational and financial data to identify trends, surface risks, and support data-driven business decisions • Developed Power BI dashboards and reports to monitor revenue, refunds, KPIs, and

SQL Power BI Excel Power Query DAX Pivot Tables Requirements Gathering UAT Root Cause Analysis Stakeholder Management

Technical Support Associate

Concentrix

Jun 2019 - Jul 2020 (1 year 1 month)

Delivered Level 2 technical support for Logitech products while consistently achieving SLA and quality targets. Resolved 100+ customer cases daily involving hardware, software, firmware, and warranty-related issues. Analyzed recurring customer issues and feedback to identify trends and support product improvements. Managed warranty claims, order processing, and inventory coordination with supply c

Zendesk Google Workspace Microsoft Office Technical Support Customer Experience

Senior Process Executive

Infosys BPM

Nov 2017 - Jun 2019 (1 year 7 months)

Supported broadband and network operations by resolving connectivity and service-related issues for global customers. Managed incidents and service requests using ServiceNow, ensuring SLA compliance and timely resolution. Coordinated with field engineers and cross-functional teams to expedite issue resolution and minimize service disruptions. Delivered customer support through phone, email, and ch

ServiceNow Incident Management Customer Support Documentation

Process Executive

Aegis Global

Oct 2016 - Jun 2017 (8 months)

I successfully managed remote technical support operations, focusing on delivering high-quality service to global telecommunications customers.

• Provided support for broadband, VoIP, and network connectivity services, ensuring customer needs were met efficiently.
• Utilized Citrix CRM and Motive TS for diagnosing and resolving technical issues, maintaining SLA compliance.
• Enhanced custom

Citrix Motive TS Technical Support SLA Customer Experience